Privacy Policy

1. Information We Collect

We may collect personal information from you in the following ways:

• When you visit our cafe and make a purchase.
• When you place an order online or over the phone.
• When you sign up for our promotions, newsletters, or loyalty programs.
• When you contact us via email, phone, or social media.
• When you apply for employment with us.

The types of personal information we may collect include:

• Name
• Contact details (phone number, email address, postal address)
• Payment details (processed securely via third-party providers)
• Preferences and feedback
• Any other information you voluntarily provide

We may also collect non-personal information, such as website usage statistics through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

• Process transactions and deliver services.
• Respond to inquiries and customer service requests.
• Send updates about our products, promotions, and events (if you opt-in).
• Improve our services and website experience.
• Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or trade your personal information. However, we may share your information with:

• Payment processors to securely process transactions.
• Service providers who assist us with marketing, website management, and customer support.
• Government or regulatory bodies if required by law.

All third-party service providers are required to protect your information and comply with Australian privacy laws.

4. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or loss. This includes:

• Secure payment processing systems.
• Restricted access to personal data.
• Regular security updates and monitoring.

While we take steps to safeguard your data, no online transmission or storage method is 100% secure. If you suspect any unauthorised access to your personal information, please contact us immediately.

5. Cookies and Online Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can adjust your browser settings to decline cookies, but this may affect certain website functionalities.

6. Your Rights and Choices

Under Australian privacy laws, you have the right to:

• Access your personal information.
• Request corrections to inaccurate or outdated information.
• Opt-out of marketing communications at any time.

To exercise your rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

By using our services, you agree to the terms of this Privacy Policy.